Case Study: Citizens Bank achieves $1.2M annual fraud-savings and faster data processing with Confluent

How Real-Time Data Saved Citizens Bank $1M Annually With Data Streaming

Citizens Bank, a financial services company with over $215 billion in assets, needed to modernize its legacy, batch-based systems to better serve digital-first customers and support real-time analytics. To solve this, the bank chose Confluent’s fully managed data streaming platform to unify disparate systems and enable real-time processing across financial transactions, customer interactions, and business intelligence.

With Confluent, Citizens Bank improved customer engagement by 20% and increased NPS by 10 points, while also cutting IT costs by 30% and speeding up data processing by 50%. Confluent also helped reduce false positives in fraud detection by 15%, saving $1.2 million annually, and accelerated loan processing by 40%, supporting the bank’s broader digital transformation.

Citizens Bank

Sudhakar Gopal

Executive VP & Head of Engineering