Case Study: DICK'S Sporting Goods achieves real-time omnichannel consistency and faster issue resolution with Confluent

DICK’S Sporting Goods Up-Levels the Shopping Experience with Confluent

DICK'S Sporting Goods, a major U.S. sporting goods retailer, faced siloed pricing, promotions, and inventory data and relied on batch processing that led to inconsistent omnichannel experiences for athletes. To build services incrementally, deploy applications faster, and meet real-time needs, DICK'S turned to Confluent and its cloud managed "data in motion" platform.

Confluent connected DICK'S previously siloed data feeds to deliver a real-time view of merchandise, pricing, promotions, and orders while reducing platform management overhead. The result: changes that once took hours are applied in real time, conflicting promotions are fixed to prevent lost customers and revenue, athlete service resolution times were cut in half, and Confluent’s multi-cloud deployment keeps data synchronized for rapid recovery and continuous availability.

Dick’s Sporting Goods

Jay Piskorik

Director of Platform Engineering