Case Study: Hu-Friedy reduces quote time from weeks to hours with Configure One Cloud

Transforming a cumbersome quoting process and optimizing dealer sample programs

Hu‑Friedy, the leading manufacturer of hand‑held dental instruments, faced a slow, error‑prone quoting process for its Instrument Management System cassettes. Complex compatibility rules and reliance on customer service to translate sales notes made accurate proposals take days or weeks and led to mistakes and lost selling time.

By implementing Configure One’s CPQ with visualization and a rules engine, Hu‑Friedy empowered sales reps to build proposals directly on laptops. Quotation time fell from days or weeks to hours, errors were reduced, proposal history and sample/dealer promotions became trackable, and sales productivity increased as reps spent more time with customers and less on paperwork.

Hu-Friedy

Chantel Willis

Product Manager