Case Study: Tommy Car Wash Systems achieves streamlined, error-free quoting and faster sales with Configure One Cloud

Moving from spreadsheets to streamlined quoting operations and increased sales

Tommy Car Wash Systems, a Holland, Michigan manufacturer of car washing equipment, was overwhelmed by a rising volume of inquiries and increasingly complex, spreadsheet‑based quotes. Their manual quote‑to‑order process relied on tribal knowledge, produced frequent inaccuracies and missing components, and couldn’t scale or integrate with NetSuite.

They deployed Configure One’s web‑based CPQ integrated with NetSuite to automate quoting and order entry; dealers can now configure products online and generate professional quotes, drawings, and specifications. The change cut quoting time, empowered dealers to self‑serve, nearly eliminated configuration and order‑entry errors, and increased upsell opportunities and project documentation.

Tommy Car Wash Systems

Ryan Essenburg

Operations Director