Case Study: Scranton Products achieves minutes‑fast quotations and dramatic BOM accuracy improvements with Configure One Cloud

Increasing customer satisfaction and the bottom line by improving BOM accuracy

Scranton Products, a Pennsylvania manufacturer of commercial building and industrial products (lockers, partitions, benches, vanities, etc.), was struggling with manual quote-to-order processes, frequent bill-of-material (BOM) errors, and quotation/drawing lead times of several days to a week. Management sought a CPQ solution that would eliminate manual configuration errors and integrate with their SAP ERP.

By deploying Configure One’s CPQ (including Real Time 2D) and integrating it with SAP, Scranton reduced quotation and drawing turnaround from nearly ten days to minutes and enabled dealers to generate quotes and drawings without sales intervention. Improved BOM accuracy cut product returns and customer credits by 45% in the first year and a further 50% the following year, while the company gained self-sufficiency in rule management, expanded its product offerings, and reorganized customer-facing teams to improve service.

Scranton Products

Gil Garcia

Director, Sales Operations