Case Study: Global Semiconductor Machinery Manufacturer streamlines service and boosts revenue with Configit

How CLM Helped a Leading Producer of Semiconductor Machinery Streamline Service and Upgrade Offerings to Drive More Revenue

A global manufacturer of complex machines for the semiconductor industry needed a way to perform configuration consistency checks and provide repair advice on hardware and software configurations as part of a larger architecture that integrated with other existing applications. The challenge was to reliably detect invalid configurations and explain causes so service teams could support leading chip-maker customers without costly errors or delays.

The company adopted Configit Ace® as the central rule engine and repository for all dependencies and rule sets, and used the Ace® Verify module with Minimal Conflict Set functionality to identify and explain the root causes of invalid configurations. This enabled confirmation of valid machine configurations, guided conflict resolution, and delivered fast, error‑free pricing and quoting for upgrades and service contracts—driving increased service revenue, reducing the risk of invalid updates, and cutting unplanned service and support costs.