Case Study: WeSwap achieves flexible, scalable customer service with Confero

We Swap - Customer Case Study

WeSwap, the travel currency card provider launched in 2015, needed support handling inbound customer calls during peak travel periods. They wanted a reliable customer service partner to answer a wide range of card and account queries while allowing their team to stay focused on marketing and product development.

Confero provided a blended outsourced contact centre solution for WeSwap, combining bureau support during normal trading with a dedicated team for summer peaks and late-night overseas calls. Confero also delivered regular training and calibration sessions to keep knowledge current and compliant, helping WeSwap scale quickly from startup to established business while managing customer service flexibly around call-volume spikes.

WeSwap