Case Study: Resicom achieves 24/7 customer support with Confero

Resicom - Customer Case Study

Resicom is a start-up broadband provider serving premier residential developments, and it needed a reliable way to manage inbound technical support 24 hours a day, seven days a week while it built its own customer service team. Confero stepped in as its outsourced call centre partner, acting as an interim customer services department during the recruitment phase.

Confero trained its specialist bureau team on Resicom’s systems, call logging, procedures, and CRM integration, then handled all customer calls including FAQs, engineer call-outs, general enquiries, and after-sales issues. The result was seamless cover until Resicom became self-sufficient, after which Confero handed responsibilities back to the in-house team; no quantitative metrics were provided.

Resicom