Case Study: Pod Point delivers 24/7 electric vehicle charging support with Confero

Pod Point delivers over 1.5 billion miles of electric driving with Confero

Confero was engaged by Pod Point, one of the UK's largest electric vehicle chargepoint providers, to help support their rapidly expanding customer base. The challenge was to offer 24/7 tier 1+ support and manage peaks in demand without the client needing to constantly hire more in-house staff.

The solution implemented by Confero was a team of specialist agents providing comprehensive 24/7/365 customer and technical support. By utilizing remote access to diagnose and fix charger unit faults, Confero's agents targeted first call resolution, immediately rectifying issues or notifying an emergency team when necessary.

Pod Point