Case Study: Humane Society International improves donor support with Confero

Humane Society International - Customer Case Study

Humane Society International (HSI), the UK division of a major animal protection charity, needed to outsource its incoming donor and member support services. Their primary challenge was to ensure an elevated customer service experience for their supporters when handling queries, processing donations, and providing assistance. To meet this need, they partnered with the vendor Confero for its charity call handling and customer service solutions.

Confero implemented a solution by thoroughly training its team to become a professional and knowledgeable extension of the HSI support team. They focused on addressing donor issues immediately, providing utmost attention and quick turnaround times for inquiries. This approach allowed Confero to build a successful partnership with HSI and effectively support the organization's mission by ensuring a positive experience for its crucial donors.

Humane Society International