Case Study: Freshpet Europe Ltd achieves first-time resolution for customer enquiries with Confero customer support

Freshpet Europe Ltd resolves customer enquiries first time with Confero across 300+ stores

Freshpet Europe Ltd, a provider of fresh pet food, needed to manage a high volume of customer enquiries across the UK and Europe related to sales, orders, and deliveries. They partnered with customer service vendor Confero to implement a comprehensive solution for handling these contacts.

Confero developed extensive process flows and guidance to handle payments, subscriptions, delivery tracking, refunds, and general FAQs. The solution ensured most enquiries were resolved on the first contact, with any escalations managed by Confero's team. By leveraging Confero's customer service expertise, Freshpet achieved a collaborative and efficient end-to-end support system for its customers.

Freshpet Europe Ltd