Case Study: Fitbug achieves stress-free customer service and rapid growth with Confero

Fitbug - Customer Case Study

Fitbug, an online personal health and wellbeing business, needed help launching its virtual coach product after a high-profile PR and advertising campaign in London. With inbound calls expected immediately, Fitbug turned to Confero for experienced inbound customer service support to manage prospective customers efficiently and professionally.

Confero provided a 24/7 inbound bureau customer service team, supported by training from Fitbug and custom front- and back-end interface modules to handle account status, delivery, payments, technical support, and email helpdesk queries. As a result, Fitbug was able to focus on its core business while Confero helped deliver stress-free customer service and support the company’s growth into a leading UK SME with over 100,000 clients.

Fitbug