Case Study: Cyprair Holidays achieves seven-day call handling with Confero

Cyprair Holidays - Customer Case Study

Cyprair Holidays, the holiday arm of Cyprus Airways, needed a cost-effective way to handle consistently high seasonal call volumes in December, January and February while ensuring customers could always reach a live agent for reservations, bookings and travel queries. They turned to Confero for support with inbound customer service and reservations handling.

Confero implemented a Bureau shared desk service, operating seven days a week including evenings, so every call could be answered and agreed SLAs could be met. The result was a reliable outsourced communications solution that kept Cyprair operational seven days a week, improved customer service, and freed the internal sales team to focus on higher-value client relationships and more complex bookings.

Cyprair Holidays