Case Study: Artsana achieves over 90% email enquiry resolution with Confero

Artsana achieves over 90% case resolution in 3 months with Confero

Artsana, a global parenting product company, approached Confero to handle all customer email enquiries for its Chicco and Recaro brands. Their challenge was finding an outsourcer capable of managing high volumes of complex interactions, including making decisions on refunds, replacements, and product recalls, to free up their internal team.

Confero implemented a dedicated customer service solution, building specific process flows after comprehensive training. Within three months, Confero agents were achieving a resolution rate of over 90% of cases and successfully managed a product recall. This partnership saved Artsana valuable time and internal resources, allowing their own team to focus on other business tasks and ultimately providing an improved customer experience.

Artsana