Case Study: Nordgreen boosts conversion and average order value with Confer With

Nordgreen - Customer Case Study

Nordgreen, the responsible Danish watch brand, wanted to move beyond automated live chat and give online customers a more personal way to get quick answers while also differentiating itself from competitors. It used Confer With’s live video shopping platform to connect customers with product experts and recreate the in-store experience online.

With Confer With, Nordgreen enabled one-on-one video calls where customers could see and customize watches, including strap materials, faces, and colors, while getting immediate support from the team. The result was a 50% increase in average order value and a 20x improvement in conversion rates, showing that Confer With helped blend customer service with sales to drive measurable growth.

Nordgreen

Eva Fink

Customer Success Manager