Case Study: L’Occitane achieves seamless 24/7 live shopping with Confer With

L’Occitane - Customer Case Study

L’Occitane, the beauty brand, wanted to improve its online shopping experience with a more personalized and customer-centric approach. To do this, it worked with Confer With on a live video shopping solution that would let customers shop with beauty ambassadors in real time and continue their purchase journey later.

Confer With provided an easy-to-integrate live shopping platform with a simple UX/UI that supported 24/7 customer conversion, anywhere and anytime. The solution was well received by L’Occitane’s team for its unique offering, smooth onboarding, and strong support, helping the brand strengthen customer engagement, enhance the online experience, and increase its online customer space, though no specific numeric results were shared.

L’Occitane

Nivine Rammal

Head of Training and Customer Experience