Case Study: Digital Piano boosts online retail expertise with Confer With

Digital Piano - Customer Case Study

Digital Piano, an independent fourth-generation family business with physical stores across Europe, wanted to bring the same expert, personal service they offer in-store to their online customers. During the pandemic, they saw rising demand for online guidance and chose Confer With to help them deliver a more personalized eCommerce experience through live one-to-one video shopping.

Confer With implemented its live one-to-one video shopping solution on Digital Piano’s website, with no logins or technical setup required for customers beyond allowing camera and microphone access. The team praised the simplicity and visual quality of the experience, calling it “absolute magic,” and said the tools helped them sell better than a simple phone call; while no numeric business results were shared, Digital Piano described live shopping as a promising driver of future growth.

Digital Piano

Søren Nørregaard

Digital Piano