Case Study: Swagelok Northern California achieves 40+ hours/week time savings by eliminating manual order entry with Conexiom sales order automation

Sales Order Automation Eliminates Over 40 Hours of Manual Entry a Week

Swagelok Northern California, the regional sales and service center for Swagelok Company, was struggling with a time-consuming, error-prone manual sales order entry process—typical orders spanned five to six pages and required line-by-line double-checking, prompting consideration of an additional hire. To streamline order entry and reduce mistakes, Swagelok turned to Conexiom and its Sales Order Automation solution.

Conexiom implemented its automation platform to convert emailed and printed customer purchase orders into automated sales orders, with fast onboarding supported by Conexiom’s Customer Success team. The result: orders now process in minutes rather than hours, human entry errors were eliminated (aligning with Conexiom’s 100% accuracy claim), CSR job satisfaction and focus improved, and Swagelok reclaimed over 40 hours of manual entry per week.

Swagelok

Alex Kaczor

Customer Service Manager