Case Study: Johnstone Supply deepens customer relationships with Conexiom automation

Johnstone Supply saves CSRs hundreds of hours annually with Conexiom

Johnstone Supply, a distribution company with over 500 employees, faced a challenge with the manual processing of complex B2B transactions. The corporate office invited its NW branch to beta-test a solution from Conexiom, a purpose-built automation platform, following a new ERP system implementation.

By implementing the Conexiom platform, Johnstone Supply NW automated the processing of critical order and invoice documents. This solution from Conexiom saved customer service representatives hundreds of hours annually, allowing them to focus on improving customer service. The automation eliminated manual data entry errors, which improved customer satisfaction and loyalty.

Johnstone Supply