Case Study: Kirby Risk Electrical Supply achieves faster, error-free order processing and increased customer loyalty with Conexiom

Increasing Customer Loyalty with Sales Order Automation Kirby Risk Electrical Supply

Kirby Risk Electrical Supply, a leading distributor with 38 locations and an 800,000‑SKU portfolio, struggled with thousands of daily customer orders coming in by email, fax, and phone that had to be manually re‑entered into their Epicor® Eclipse™ ERP. Seasonality and volume spikes made staffing unpredictable and order entry time‑consuming, so Kirby Risk sought a way to streamline order processing and reduce labor costs. They selected Conexiom’s sales order automation to address this challenge.

Conexiom captures data from emailed, printed, and faxed purchase orders and converts them automatically into electronic sales orders in Kirby Risk’s ERP, eliminating dual entry and freeing CSRs for higher‑value customer work. The solution cut typical order entry from about 15 minutes to seconds, delivered 100% data accuracy, reduced processing costs, enabled handling higher volumes without hiring, and boosted customer loyalty and engagement — measurable impacts credited directly to Conexiom.

Kirby Risk Electrical Supply

Jim Swisher

Shared Services Manager