Case Study: Werner Electric Supply achieves 20% sales automation and saves 6,263 CSR hours with Conexiom

Increasing Company ROI of Sales Order Automation through Sales Order Analytics and Rules-Based Order Processing

Werner Electric Supply, a multi-branch electrical distributor with more than 24,000 SKUs, wanted to expand automation but lacked the time and bandwidth to identify which trading partners would deliver the biggest productivity gains. Although Werner had been using Conexiom since 2015, determining high-frequency, multi-line customers across 13 locations and busy CSRs required deep order-history analysis and a way to remove manual decision-making from the process.

Conexiom addressed the problem with Sales Order Analytics and Rules‑Based Order Processing: analytics mined three months of orders for 60 CSRs in a week (uncovering 100+ additional candidates) and rules automated which incoming emails and attachments get processed. As a result, Conexiom now automates 115 trading partners, handles roughly 20% of Werner’s sales revenue, freed about 6,263 staff hours annually, reduced errors, improved order cycle time, and let CSRs focus on higher‑value customer work.

Werner Electric Supply

Tiffany Schroeder

HR Generalist