Case Study: Field Fastener Supply Co. achieves massive time savings and 99.96% order accuracy with Conexiom

Improving Employee Satisfaction and Customer Service

Field Fastener Supply Co., a full-service engineering partner and global fastener distributor with 100+ staff, 900+ customers and over 120,000 SKUs, faced time-consuming, error-prone order entry that slowed service and threatened scalability. Customer orders arrived by email, phone, fax and a high-volume customer portal, forcing CSRs into dual manual entry into their Epicor Prophet 21 ERP and costing staff hours daily. To streamline processing and reduce mistakes they turned to Conexiom and its Sales Order Automation.

Conexiom implemented an automated capture-and-map solution that converts emailed and printed purchase orders into electronic sales orders directly into the ERP, eliminating dual entry and OCR reliance. The result: for one large customer Field Fastener processed over 11,000 orders (12,000+ line items) in 2013 and saved almost 400 hours annually for that account, achieved a 99.96% correct shipping rate, freed CSRs to focus on revenue-generating work, and improved customer service, loyalty and employee satisfaction—delivering strong ROI for Conexiom’s deployment.

Field Fastener Supply Co.

Chad Olson

Director of IT