Case Study: Genpak unlocks 75 hours of human capital per week with Conexiom

Genpak unlocks 75 hours per week with Conexiom

Genpak, a manufacturing company with 1K-5K employees, was seeking a solution for order automation but found that many vendors could not provide true automation. Their challenge was to find a way to process orders with complete accuracy and free up their customer service representatives' time. They discovered the vendor Conexiom and its sales automation service as a potential resolution.

By implementing the Conexiom solution, Genpak achieved 100% data accuracy with all orders processing immediately. This automation unlocked 75 hours of human capital per week, which allowed their CSRs to dedicate that time to customer-facing activities. The results from Conexiom also provided better management of the demand spike caused by COVID-19.

Genpak