Case Study: Edwards Garment achieves automated processing of hundreds of daily orders and frees CSR time with Conexiom

Conexiom Automates Hundreds of Orders a Day for Image Apparel Industry Leader

Edwards Garment, a 150‑year‑old leader in uniforms and career apparel with 100+ staff and a network of over 10,000 distributors, faced the challenge of processing 500+ orders a day (and managing 136,000 garments) while maintaining 100% accuracy and one‑day shipping. Many customers resisted EDI and CSRs were spending excessive time on manual data entry, so Edwards turned to Conexiom for Sales Order Automation to simplify order capture and free CSRs to focus on customer relationships.

Conexiom’s team mapped Edwards’ complex purchase orders and implemented its automated order processing solution, converting emailed and printed POs into sales orders within minutes. The result: hundreds of orders automated daily, complex POs processed 100% automatically, hundreds of CSR hours saved annually, faster order cycle times, no costly EDI implementations required, and a new competitive advantage — benefits Edwards is expanding by enrolling more customers on Conexiom.

Edwards Garment

Bob Wallis

VP of IT