Case Study: Canyon Pipe & Supply achieves 100% order accuracy and processes 70,000+ order lines per month with Conexiom

Canyon Pipe & Supply - Customer Case Study

Canyon Pipe & Supply, a plumbing/HVAC wholesale distributor with nine Arizona locations and 140+ staff, faced a labor‑intensive, error‑prone order process: Account Managers were manually entering thousands of customer purchase orders containing tens of thousands of order lines each month, creating long order cycle times. To solve this, Canyon Pipe & Supply implemented Conexiom’s Sales Order Automation.

Conexiom automatically captures customers’ computer‑generated POs in their unique formats and converts them into electronic sales orders, removing manual entry. After a pilot, Canyon Pipe & Supply now uses Conexiom to process over 2,000 orders monthly (70,000+ order lines), handled 6,000 order lines in the first week, increased product coverage by 300%, reduced order entry errors to zero, accelerated order cycle times, and measurably improved customer satisfaction.

Canyon Pipe & Supply

Ed Kondrat

Controller