Case Study: Standard Electric achieves 88% faster order processing and 100% data accuracy with Conexiom

Automation Lightens the Load and Deepens Customer Relationships Standard Electric

Standard Electric, a large distributor managing over 15,000 SKUs, faced slow, labor-intensive manual order entry and ongoing hiring pressures as order volumes grew. To shorten order-entry times, reduce errors and reliance on staffing, Standard Electric turned to Conexiom’s sales order automation solution.

Conexiom automated capture and conversion of customer orders into sales orders in Standard Electric’s ERP (Epicor Eclipse), reproducing CSR decision logic for touchless processing. The deployment sped order turnaround by 88% (quotes dropped from as much as 40 minutes to under 5), enabled up to 80% of orders to be processed without CSR intervention, achieved 100% data accuracy, and freed staff to focus on higher-value customer service.

Standard Electric

Mick Gianetti

Systems Operations Manager