Case Study: Encore Glass achieves scalable, efficient dock scheduling with Conduit

How Conduit Transformed Encore’s Dock Scheduling Operations and Scalability

Encore Glass, a nearly 50-year-old manufacturing company, faced significant challenges with chaotic warehouse operations due to an inefficient Excel-based appointment scheduling system. This lack of control led to a stressful "free-for-all" environment, an unreliable driver check-in process, and poor visibility into incoming shipments. To address these issues, they partnered with the vendor Conduit to implement its dock scheduling and driver check-in solutions.

By adopting Conduit's system, Encore Glass brought structure and predictability to its operations. The solution provided enhanced forecasting for staffing, held vendors accountable for their performance, and improved cross-team visibility of purchase orders. The measurable impact was substantial, enabling the company to seamlessly double its warehouse capacity. According to their Logistics Manager, Conduit transformed their operations, allowing for efficient scaling and much greater control.

Encore Glass

Stephanie Wallis

Logistics and Warehousing Manager