Case Study: Produce Services & Logistics improves dock efficiency and customer service with Conduit

How Conduit Helped Produce Services & Logistics Improve Dock Efficiency and Customer Service

Produce Services & Logistics, Inc. (PS&L), an intermodal freight forwarder, faced significant operational challenges including severe yard congestion and an inefficient, manual dock scheduling process that relied on phone calls and emails. This led to delays and poor customer communication. To address these issues, PS&L turned to the vendor Conduit for its dock scheduling and driver check-in solutions.

By implementing Conduit's system, PS&L resolved its yard traffic jams and eliminated the need for scheduling calls and emails. The solution provided automated customer updates and delivered valuable data for optimizing staffing, which helped avoid unnecessary overtime. As a result, Conduit helped PS&L dramatically improve dock efficiency, free up staff time, and enhance overall customer service.

Produce Services & Logistics, Inc.

Teresa Nelson

General Manager