Case Study: Canbnb scales guest communications and operations with Conduit

How Canbnb Built a High-Performing Team Around AI

Canbnb, a property management company, was struggling to scale its operations after growing from 7 to over 170 properties. The high volume of guest, cleaner, and owner communications across multiple platforms created major inefficiencies, slow response times, and a disconnect between their virtual and on-site teams. The leadership was skeptical but sought a solution from the vendor, Conduit, to overcome these challenges and their fear of a complex software migration.

By implementing Conduit, Canbnb consolidated all communications into a single, structured inbox. The platform’s AI assistant automatically handled a large portion of messages while guiding human agents with on-brand responses. This solution from Conduit dramatically streamlined operations, resulting in 60% of their 1,500 weekly messages being handled by AI, providing better visibility into guest issues, and giving the team full control over their scaled communications.

Canbnb

Jo-Anne Quiros

Process and Communication Manager