Case Study: HomeHop triples portfolio growth without new hires with Conduit

HomeHop 3x's portfolio to 108 listings with Conduit

HomeHop, a short-term rental company, faced operational challenges after nearly tripling its property portfolio. Their previous AI vendor for guest messaging failed to work as advertised, and they experienced a catastrophic failure with their Google Voice phone system. This left their team stretched thin and unable to support further growth without hiring additional staff.

They implemented Conduit's AI guest messaging platform across email, SMS, and voice channels. This solution automated 70% of guest communications, provided 24/7 coverage, and unified their systems. As a result, HomeHop grew from 40 to 108 properties without adding any guest support hires, and their team shifted from reactive messaging to higher-value escalation management.

HomeHop