Case Study: Flex Living Automates 70% of Guest Support with Conduit

Flex Living automates 70% of guest support with Conduit

Flex Living, a property management company, faced significant operational challenges due to using 17 disconnected SaaS tools. This fragmentation created data silos, prevented automation, and forced their support agents to juggle multiple platforms to handle basic guest issues, making scaling their business inefficient and costly. To address this, they turned to Conduit for its conversational AI service.

By implementing Conduit's AI agents, Flex Living automated over 70% of its guest support volume. The solution connected directly to their property data to resolve common issues autonomously and provided features like call summaries and a unified inbox. This resulted in a significant reduction in manual triage and agent overhead, allowing their team to focus on more complex problems while moving towards a future with minimal system fragmentation.

Flex Living