Case Study: Cascadia Getaways Scales Guest Support and Acquisitions with Conduit

Cascadia Getaways reaches 60% automation with Conduit

Cascadia Getaways, a vacation rental management company, faced a growth bottleneck common in the industry. As their portfolio of properties expanded, scaling their guest support team to keep up with demand through traditional hiring and training was a slow and inefficient process. This challenge became acute when they acquired another company, threatening to strain their resources and hinder growth without a solution from their vendor, Conduit.

Conduit implemented an AI automation platform to handle a majority of routine guest communications, such as providing lockbox codes and local recommendations. This solution achieved a 60% automation rate and maintained a 4.9 guest communication score. The results allowed Cascadia Getaways to seamlessly integrate an acquisition without hiring additional support staff, freed team members to focus on high-value revenue-generating tasks, and enabled them to offer new proactive guest services.

Cascadia Getaways