Case Study: Bocobay streamlines guest communication with Conduit

Bocobay saves 100s of hours and boosts resolution to 80% with Conduit

Bocobay, a high-end property management firm in Aruba and Curaçao, faced fragmented guest and owner communication across multiple tools like WhatsApp, a separate support inbox, and Hostaway. This disjointed system made it difficult to maintain a consistent experience, track performance, and scale their operations, leading them to seek a solution tailored to hospitality.

The vendor Conduit provided a unified platform to centralize all messaging channels, including email, WhatsApp, phone, and live chat. After implementing Conduit, Bocobay achieved an 80% resolution rate, saved hundreds of hours, and gained stronger performance tracking and seamless team collaboration, allowing them to scale their luxury guest communication effectively.

Bocobay