Case Study: Zscaler cuts provisioning to 10 minutes and simplifies compliance with ConductorOne

How Zscaler automated access, accelerated onboarding, and simplified compliance

Zscaler, a leader in cloud security, faced significant challenges with its fragmented and manual identity management processes. Their employee onboarding took weeks, access reviews were handled with error-prone spreadsheets, and the IT help desk was burdened with access-related tickets. To solve this, they partnered with ConductorOne to automate and unify their access governance.

By implementing ConductorOne, Zscaler automated role-based access, integrating it with over 250 applications. The solution dramatically cut new hire provisioning from weeks to just 10 minutes, saving 156 hours in engineering setup time. ConductorOne also enabled a 60% reduction in help desk provisioning tickets and a 35% reduction in user access review volume, streamlining compliance and boosting productivity.

Zscaler

Dheeraj Malik

Director of Corporate Applications