Case Study: Yooralla boosts NDIS transparency and progress tracking with Conduct

Yooralla creates 4,000+ progress stories in month one with Conduct

Yooralla, a disability support organization, needed a new digital platform to provide transparency around NDIS funding and help customers self-manage their services. They engaged Conduct to build a customer portal and an integrated system to address this challenge.

Conduct designed and built a customer portal and a mobile app for carers, which integrated with Yooralla's existing Salesforce platform. The solution, called Progress Stories, allowed carers to easily capture and tag small moments of progress to specific NDIS goals. This resulted in over 4,000 progress stories created in the first month after launch, providing powerful evidence for funding reviews and giving clients a greater sense of ownership.

Yooralla