Conduct
26 Case Studies
Case Study: the Department of Education improves Victoria’s Find a Kinder experience with Conduct
A Conduct Case Study
Department of Education launches a new Find a Kinder site in 1 month with Conduct
The Department of Education (DE) needed to enhance its Find a Kinder website to support families navigating Victoria's free kindergarten rollout. The existing site was confusing for parents, who lacked context about program types or the meaning of the Kinder Tick. The DE partnered with Conduct to identify where the user experience was breaking down.
Conduct conducted parent-centred usability testing to reshape the site's workflows and information architecture. They redesigned the frontend using React and delivered a mobile-friendly site where users now learn about kindergarten programs first. This solution provided parents with the necessary context before exploring options on an interactive map, ensuring the website kept pace with the new policy it supports.
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