Case Study: Elite Residential Concierge achieves streamlined operations and improved transparency with Condo Control

How Condo Control has helped to create a more secure condo community

Elite Residential Concierge, a boutique condominium concierge and security company serving 72 corporations across the Greater Toronto Area, faced operational gaps when buildings lacked technology—limited transparency, inconsistent incident records, and difficulty implementing preventative security measures. To close those gaps they partnered with Condo Control and adopted its security & concierge software module for accessibility, flexibility and standardized digital processes.

Condo Control enabled Elite to implement instant digital incident logging, detailed shift pass-on logs and robust reporting so teams could spot trends (for example, a cluster of bike thefts) and remediate issues quickly. The platform increased productivity, improved transparency between guards, property managers and boards, and strengthened Elite Residential Concierge’s value proposition in tenders—helping them better protect their portfolio and win more business.

Elite Residential Concierge

Muamer Bektic

Director of Operations