Case Study: Brickell Bay (Miami) achieves faster emergency response and streamlined resident communication with Condo Control

Brickell Bay - Customer Case Study

Brickell Bay, a 214‑unit condominium in Miami, faced major operational challenges around emergency communication, remote management, security logging and concierge package handling—issues that were exposed during Hurricane Irma. Property manager Roxana Perez and the board sought a way to automate manual tasks and improve responsiveness, and chose Condo Control (CC) to provide a centralized property management platform and mobile app.

Condo Control’s Announcements feature, smartphone app, online security logs and package notifications let Roxana send timely hurricane updates remotely, digitize incident reporting, and automate delivery alerts. Since implementing Condo Control in 2017, Brickell Bay has seen increased productivity, faster community-wide communications in emergencies, improved security reporting and more efficient package handling, giving residents and the board greater confidence and peace of mind.