Case Study: 101 Peter Street Condo achieves streamlined package management and data-driven decision-making with Condo Control

Board President uses Condo Control To Drive Data Analytics And Productivity

101 Peter Street Condo is a 429-unit downtown Toronto high-rise whose Board President, Nicholas Mourtos, needed better data and workflows to manage surging online deliveries, lost historical records, and incident tracking. The community turned to Condo Control and its Condo Control Central (CCC) platform to gain package-tracking, reporting and incident-management tools to address these operational challenges.

Using Condo Control Central’s built-in reports (supplemented by Tableau for visualization), the board identified rising delivery volumes and pickup patterns—67% of packages were picked up within one day and about 82% within 48 hours—enabling them to implement parcel lockers and a $2/day late fee policy that could have generated an estimated $20,000 in a year. Condo Control’s platform also streamlined concierge workflows (processing time nearly eradicated), improved incident reporting (searchable keywords like “Airbnb”), and gave the board secure, accessible data for faster, fact-based decisions.