Case Study: Whatfix achieves centralized, shareable research with Condens

Whatfix Fully Utilizes and Seamlessly Communicates Their Research with Condens

Whatfix, a digital adoption platform, faced challenges with siloed and duplicated user research data stored across various Google Workspace files. This made it difficult for their large, cross-functional teams to access and communicate findings, hindering customer-centric product development. To solve this, they turned to the vendor Condens to implement its research repository.

By implementing Condens, Whatfix centralized its research, using role-based access for privacy and tagging for easy discovery. The Condens Slack integration made sharing findings effortless, keeping senior leaders informed. This ensured research was fully utilized across pods, eliminating duplication and allowing teams to efficiently reapply existing insights, maximizing the value of their research resources.

Whatfix

Adelina Longoria

Director Of User Experience (UX) Research