Case Study: Syngenta Digital centralizes user research with Condens

Syngenta Digital's Path to Centralized Research

Syngenta Digital, a division of the global agricultural technology company Syngenta, faced significant challenges with decentralized and siloed user research. Their valuable insights were scattered across various platforms like Mural boards, making them difficult to access and utilize across their international teams. This led to underutilized research and an extremely time-consuming process for extracting concise insights. They turned to the vendor Condens for a research repository solution.

By implementing Condens, Syngenta Digital gained a central hub for all their user research. The solution provided features like accurate Portuguese transcription, flexible project organization, and easy sharing of published reports. This resulted in a dramatically simplified and more efficient research process, enhanced cross-team collaboration, and informed decision-making. The measurable impact includes over 40 published artifacts and the ability to easily manage insights from 159+ participants across 42+ projects, all within the Condens platform.

Syngenta Digital

Nathalia Ilovatte

Content Designer