Case Study: Sword Health makes UX research stick with Condens

Sword Health speeds UX research sharing with Condens in 30-minute stakeholder sessions

Sword Health, a global digital health company, faced significant challenges in conducting and disseminating UX research due to strict HIPAA compliance and data privacy regulations. These restrictions limited their tool selection and required careful handling of sensitive participant data. Furthermore, the team struggled with ensuring their research findings were consumed and acted upon by busy internal stakeholders, risking valuable insights being overlooked.

By implementing Condens as their centralized, secure research repository, Sword Health established a clear process for creating digestible reports and proactively communicating insights. The solution provided by Condens enabled the team to meet stakeholders on platforms like Slack and email, transforming research into a living, referenced resource. As a result, research became highly visible and accessible, directly influencing product design decisions and fostering greater stakeholder engagement and contribution to findings.

Sword Health