Case Study: Fifth Beat builds continuous, collaborative research with Condens

Research and design agency Fifth Beat redefines its client relationships with the help of Condens

Fifth Beat, a research and design agency, faced the challenge of clients viewing UX research as a disconnected "magic trick" and struggling with the isolated impact of their reports. They needed to increase client trust in their findings and establish a more collaborative, long-term relationship. To achieve this, they implemented Condens, a research repository platform.

Using Condens, Fifth Beat shifted to a participatory model, inviting client stakeholders into the analysis process to tag and structure data collaboratively. This led to clients becoming advocates who deeply understood and owned the research findings. The solution also enabled a new "continuous discovery" service, allowing research to build upon itself across projects. As a result, Condens helped Fifth Beat profoundly redefine its client relationships, increasing trust and giving research a more fundamental influence in the design process. The team has created over 5,176 highlights within the tool.

Fifth Beat

Raffaella Roviglioni

Head of Discovery