Case Study: Europace centralizes user research and improves knowledge sharing with Condens

Europace's Journey to a Centralized Research Repository

Europace, a major German financial services platform, faced significant challenges with its decentralized user research. Their UX team, spread across multiple product teams, lacked consistent procedures, leading to fragmented data scattered across various tools like Miro and Jira. This made it extremely difficult for stakeholders outside the UX team to access and leverage critical research insights, creating inefficiencies and knowledge silos.

The solution was implemented by Condens, which provided a centralized and intuitive research repository. The platform offered an affordable, all-in-one solution with a flexible taxonomy, GDPR-compliant data security, and seamless Slack integration. The results were transformative: Europace consolidated its entire research workflow, saving time and breaking down silos. This led to over 130 users and more than 134 projects being managed within Condens, dramatically improving collaboration and making research insights easily accessible across the organization.

Europace

Janine Hintze

UX Research Lead