Case Study: Milwaukee Center for Independence speeds service and cuts costs with Concurrency and KnowledgeLake

Milwaukee Center for Independence digitizes 6,000 timesheets every two weeks with Concurrency

The Milwaukee Center for Independence (MCFI), a non-profit serving people with disabilities, was struggling with an overwhelming volume of paper documents that hampered efficiency and compliance. To address this, they partnered with Concurrency to implement a KnowledgeLake enterprise content management solution integrated with Microsoft SharePoint.

Concurrency deployed KnowledgeLake Imaging, Capture, and Connect to digitize and manage documents. This solution provided faster information access, cutting document retrieval from 15 minutes to under a minute. The organization now processes approximately 8,000 documents every two weeks, achieved significant cost savings by reducing physical storage needs, and freed up office space for new employees.

Milwaukee Center for Independence