Case Study: International AIDS Vaccine Initiative improves donor relationship management with Concurrency's Dynamics CRM

International AIDS Vaccine Initiative improves global CRM access with Concurrency, Inc. using Dynamics CRM

The International AIDS Vaccine Initiative (IAVI), a global not-for-profit organization, faced challenges with its outdated, LAN-based CRM system that was difficult to use, especially for its international offices which relied on a slow Citrix connection. This complexity hindered widespread user adoption and required significant IT support for basic queries. IAVI turned to Concurrency, Inc. to implement a new cloud-hosted Microsoft Dynamics CRM solution to address these issues.

Concurrency provided the expertise to design and deploy Dynamics CRM, which integrated seamlessly with IAVI's existing Office 365 and SharePoint environments. The solution dramatically improved ease of use with features like Advanced Find, empowering all users to easily set up their own views and searches without IT assistance. Concurrency's implementation solved the access problems for global staff and enabled better information sharing across departments, setting the stage for the system to become the central platform for managing all donor and grant relationships.

International AIDS Vaccine Initiative