Case Study: an industrial seals distributor & manufacturer cuts quoting time with Concurrency, Inc.'s AI auto-quoting

Industrial Seals Distributor & Manufacturer cuts quote time from 3 hours to under 2 minutes with Concurrency, Inc.

Industrial Seals Distributor & Manufacturer, an industrial seals distributor with 10 international locations, faced significant challenges due to a slow manual quoting process. Their overwhelmed sales team took over three hours to complete a single quote, leading to missed sales opportunities as customers sought faster responses from competitors. They partnered with Concurrency, Inc. to implement an AI auto-quoting solution to address this critical issue.

Concurrency, Inc. developed an AI system that automatically reads incoming quote requests via email and generates formatted quotes within Dynamics CRM for sales reps to review and finalize. This solution, built using Azure OpenAI and other Azure services, reduced the quote response time from over three hours to under two minutes. The implementation resulted in an estimated revenue increase of $336,000 in the first year and significantly strengthened customer loyalty through quicker service.