Case Study: a global manufacturing and retail organization accelerates secure AI adoption with Concurrency and Microsoft Copilot

Global Manufacturing and Retail Organization boosts Copilot adoption 60–75% with Concurrency

A global manufacturing and retail organization faced challenges in moving beyond fragmented AI experimentation to a secure, scalable enterprise program. They lacked a formal adoption framework, governance, and training, which limited their ability to confidently roll out Microsoft Copilot. They partnered with Concurrency, Inc. to develop a structured AI strategy that balanced rapid adoption with necessary data protection.

Concurrency implemented a comprehensive AI adoption program for the customer, which included strategy development, user training, and the establishment of a security governance framework. The solution enabled the deployment of Copilot Studio for building AI agents. As a result, the organization achieved 60-75% user adoption in initial groups and reduced time spent on routine tasks by 25-40%, establishing a scalable foundation for continued AI innovation.