Case Study: Ampacet achieves 360° customer visibility and streamlined global processes with Concurrency and Microsoft Dynamics 365

Ampacet unifies CRM across 4 global regions with Concurrency

Ampacet Corporation, a producer of plastics color and additive concentrates, faced a challenge in achieving a 360-degree view of its customers due to disparate systems and processes across its global regions. Its CRM system was not integrated with its JD Edwards ERP software, and vital work was being tracked outside of these systems using spreadsheets and email, which hampered productivity and visibility. Ampacet partnered with Concurrency to address these issues.

Concurrency implemented Microsoft Dynamics online, fully integrated with JD Edwards ERP, to create a centralized, global system. This solution provided a complete view of customer details and streamlined business processes for sales, customer service, and the lab division. The results included improved cross-departmental collaboration and convenient access to centralized data. Following a successful rollout in the Americas, the system was expanded to Europe and Asia. Concurrency continues its partnership with Ampacet, adding features like rollup reporting to help sales identify growth opportunities.

Ampacet