Concurrency, Inc.
100 Case Studies
Case Study: a Fortune 500 company achieves a successful ITSM migration with Concurrency’s ServiceNow-Service Manager integration
A Concurrency, Inc. Case Study
a fortune 500 company migrates ITSM in 1 year with Concurrency, Inc.
A Fortune 500 manufacturer faced the challenge of consolidating its IT service management onto a single global platform without disrupting its operations. A "big bang" migration from its legacy Service Manager system to ServiceNow was not feasible, so the company needed to run both systems concurrently for about a year. Concurrency, Inc. was engaged to design a deep, bi-directional integration to facilitate this complex transition.
Concurrency, Inc. designed and deployed a technically demanding eBonding solution using Azure Automation and APIs to sync work-item data between Service Manager and ServiceNow within five minutes. This integration provided immediate cost benefits by allowing the client to transition its IT analysts to ServiceNow, which eliminated licensing costs for the old front-end software and the expenses for the servers that ran it. The solution was critical to the overall success of the project.
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